Terms of Service
Please read these terms and conditions carefully before using our website or purchasing our products. By accessing or using our services, you agree to be bound by these terms.
Agreement Overview
Welcome to Vital Naturals. These Terms of Service ("Terms") govern your use of our website, products, and services operated by Vital Naturals s.r.o. ("Vital Naturals," "we," "us," or "our"). By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our service.
Important: Please read these terms carefully before making any purchases or using our services. Your continued use of our website constitutes acceptance of these Terms.
1 Definitions and Interpretation
Key Terms
For the purposes of these Terms, the following definitions apply:
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"Service" refers to the Vital Naturals website accessible at www.vital-naturals.com and all related services, features, and functionalities.
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"Products" means all dietary supplements, vitamins, health products, and related items offered for sale on our website.
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"Users" means any individual who accesses or uses our Service, whether or not they make a purchase.
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"Customer" refers specifically to Users who purchase our Products.
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"Content" includes all information, text, images, videos, and other materials on our website.
2 User Accounts and Registration
To access certain features of our Service, you may be required to create an account. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
Account Requirements
- • You must provide accurate and complete information when creating your account
- • You must be at least 18 years old to create an account
- • You are responsible for maintaining the confidentiality of your login credentials
- • You must notify us immediately of any unauthorized use of your account
Account Security
We implement appropriate security measures to protect your account information. However, you are responsible for:
- ✓ Choosing a strong password and changing it regularly
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- ✓ Logging out from shared computers
- ✓ Using secure networks when accessing your account
3 Product Information and Disclaimers
Vital Naturals offers high-quality dietary supplements and health products. While we strive to provide accurate information about our products, please note the following important considerations.
Product Accuracy
We make every effort to ensure that product descriptions, images, and nutritional information are accurate and up-to-date. However, we cannot guarantee that all information is error-free at all times.
Health Information
Any health-related information provided on our website is for informational purposes only and should not replace professional medical advice.
Important Health Disclaimers
- • These statements have not been evaluated by the Food and Drug Administration
- • Products are not intended to diagnose, treat, cure, or prevent any disease
- • Consult your physician before using any supplement, especially if you have medical conditions or take medications
- • Results may vary from person to person
Quality Assurance
Our products undergo rigorous quality testing and comply with applicable regulations. We source our ingredients from reputable suppliers and maintain high manufacturing standards.
4 Orders, Pricing, and Payment Terms
When you place an order through our website, you are making an offer to purchase our products under these Terms. All orders are subject to acceptance and availability.
Order Processing
- • Orders are processed during business hours: Monday-Friday 9:00-17:00, Saturday 9:00-13:00
- • You will receive an order confirmation email once your order is received
- • We reserve the right to refuse or cancel any order for any reason
- • Order modifications or cancellations must be requested within 2 hours of placement
Pricing
- • All prices are displayed in Czech Koruna (CZK)
- • Prices include applicable VAT
- • We reserve the right to change prices at any time
- • Special offers and promotions have limited time validity
Payment Methods
- • Credit and debit cards (Visa, Mastercard)
- • Bank transfer
- • PayPal
- • Other payment methods as displayed at checkout
Payment Security
All payment transactions are processed through secure, encrypted connections. We use industry-standard SSL encryption to protect your payment information and never store your complete payment card details on our servers.
5 Shipping and Delivery
We ship products to addresses within the Czech Republic and select international locations. Shipping times and costs vary based on your location and shipping method selected.
| Destination | Delivery Time | Shipping Cost |
|---|---|---|
| Czech Republic | 1-3 business days | 99 CZK (free over 1500 CZK) |
| European Union | 3-7 business days | 199 CZK |
| International | 7-14 business days | 399 CZK |
Shipping Policy
- • Orders placed before 14:00 are shipped the same day
- • Tracking information provided for all orders
- • Signature required for high-value orders
- • Risk of loss passes to customer upon delivery
Delivery Issues
- • Contact us immediately if package is damaged
- • Report missing packages within 7 days
- • We will work with shipping carriers to resolve issues
- • Replacement or refund for lost/damaged items
6 Returns, Refunds, and Exchanges
We want you to be completely satisfied with your purchase. If you're not satisfied with any product, you may return it according to our return policy.
Return Policy Summary
Return Window:
30 days from delivery date
Condition:
Unopened, in original packaging
Refund Method:
Original payment method
Return Shipping:
Customer responsibility unless defective
Return Process
Contact Customer Service
Email us at [email protected] or call +420 553 01 66 16 to initiate a return
Receive Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions
Package Your Return
Include the RMA number on the package and ensure items are properly packaged
Processing
Once received, returns are processed within 3-5 business days and refunds issued to original payment method
Items That Cannot Be Returned
- • Opened or partially used supplements
- • Products damaged due to customer misuse
- • Items returned after 30 days
- • Custom or personalized products
- • Products not in original packaging
7 User Conduct and Prohibited Activities
When using our website and services, you agree to conduct yourself responsibly and in accordance with applicable laws and regulations.
Prohibited Activities
- × Violate any applicable laws or regulations
- × Infringe upon intellectual property rights
- × Use our service for fraudulent purposes
- × Attempt to hack or disrupt our systems
- × Transmit malicious code or viruses
- × Create multiple accounts to circumvent restrictions
- × Engage in spam or unsolicited communications
- × Misuse customer reviews or testimonials
Responsible Use Guidelines
- • Use products only as directed on the label
- • Consult healthcare professionals before starting any supplement regimen
- • Keep products out of reach of children
- • Store products according to package instructions
- • Report any adverse reactions immediately
8 Intellectual Property Rights
All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Vital Naturals or our content suppliers and is protected by copyright and other intellectual property laws.
Our Rights
- • All trademarks and logos are our property
- • Product formulations are proprietary
- • Website design and content structure
- • Customer service processes and methods
Limited License
- • Personal, non-commercial use only
- • No reproduction without permission
- • No redistribution or resale
- • Respect for all intellectual property
User-Generated Content
If you submit reviews, comments, or other content to our website, you grant Vital Naturals a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, publish, and distribute such content for promotional and business purposes.
9 Limitation of Liability and Disclaimers
Important Legal Notice
The following sections contain important legal limitations and disclaimers. Please read them carefully as they significantly affect your legal rights.
Service Availability
Our website and services are provided "as is" and "as available." We do not guarantee that our service will be:
- • Uninterrupted or error-free at all times
- • Free from viruses or other harmful components
- • Compatible with all devices or browsers
- • Available 24/7 without maintenance periods
Limitation of Liability
To the maximum extent permitted by law, Vital Naturals shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- • Loss of profits, revenue, or data
- • Business interruption or lost business opportunities
- • Personal injury or property damage
- • Any damages arising from product use beyond the purchase price
Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.
Product Warranties
We warrant that our products will meet the specifications on their labels at the time of delivery. EXCEPT FOR THIS LIMITED WARRANTY, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Your Rights Under Consumer Protection Laws
Nothing in these Terms affects your statutory rights under applicable consumer protection laws. Our liability for defective products is governed by the applicable consumer protection legislation of your jurisdiction.
10 Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data We Collect
- • Personal identification information
- • Contact details and shipping addresses
- • Payment and billing information
- • Website usage and preferences
Data Protection
- • Encryption of sensitive data
- • Secure payment processing
- • Limited data retention periods
- • Compliance with GDPR
Your Rights
Under applicable data protection laws, you have the right to:
- • Access your personal data
- • Correct inaccurate information
- • Request deletion of your data
- • Data portability
- • Withdraw consent
- • File complaints with authorities
For complete details about how we handle your personal information, please review our Privacy Policy.
11 Termination and Modifications
Termination by You
You may close your account at any time by contacting our customer service team. Upon termination:
- • Your access to the service will be discontinued
- • We will retain certain information as required by law
- • Outstanding orders will be fulfilled
- • Refund policies will still apply
Termination by Us
We may suspend or terminate your account if you:
- • Violate these Terms of Service
- • Engage in fraudulent or illegal activities
- • Provide false or misleading information
- • Abuse our customer service team
Modifications to Terms
We reserve the right to modify these Terms at any time. When we make changes, we will:
- • Post the updated Terms on our website
- • Update the "Last Updated" date
- • Notify users of significant changes via email
- • Continue to honor existing orders and warranties
12 Contact Information and Legal Jurisdiction
If you have any questions about these Terms of Service, please don't hesitate to contact us. We're here to help and ensure you have a positive experience with Vital Naturals.
Get in Touch
Vital Naturals s.r.o.
Address:
Horní náměstí 69
746 01 Opava
Czech Republic
Phone:
+420 553 01 66 16Email:
[email protected]Business Hours
Response Times
- • Email inquiries: Within 24 hours
- • Phone support: Immediate during business hours
- • Order issues: Within 12 hours
Legal Jurisdiction
These Terms of Service are governed by the laws of the Czech Republic. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.
Thank You for Choosing Vital Naturals
We appreciate your trust in our premium supplements and health products. If you have any questions about these Terms or our products, our dedicated customer service team is ready to assist you.