Get in Touch
We're here to help with all your supplement needs. Reach out to us through any of the channels below, and our dedicated team will respond promptly to assist you.
Store Hours
Mon-Fri: 9:00-17:00
Saturday: 9:00-13:00
Sunday: Closed
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Message Sent Successfully!
Thank you for contacting us. We'll respond to your inquiry within 24 hours.
Customer Service
Find answers to common questions and learn about our support services.
Our customer service team is available during the following hours:
Phone Support:
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Monday - Sunday: 24/7
Response within 24 hours
We strive to respond to all customer inquiries promptly:
Phone Inquiries
Immediate assistance during business hours
Email Inquiries
Response within 24 hours (often much sooner)
Complex Inquiries
May require 2-3 business days for detailed research
Our specialized departments are here to help with specific needs:
Sales & Orders
Product questions, order status, pricing
Shipping & Delivery
Delivery schedules, tracking, international shipping
Returns & Exchanges
Return policy, exchange procedures, refunds
Health Consultation
Supplement guidance, dosage recommendations
Wholesale & B2B
Bulk orders, business partnerships, distribution
Technical Support
Website issues, account problems, payment support
Yes, we provide comprehensive health consultation services to help you make informed decisions about your wellness journey:
Free Initial Consultation
30-minute phone consultation to discuss your health goals and recommend suitable supplements
What We Cover:
- • Supplement compatibility with current medications
- • Dosage recommendations based on individual needs
- • Product quality and sourcing information
- • Potential interactions and contraindications
- • Personalized wellness plan development
Absolutely! We welcome you to visit our physical store in the heart of Opava:
Vital Naturals Store
Horní náměstí 69, 746 01 Opava, Czech Republic
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
What to Expect:
- • Personal consultation with our experts
- • Product demonstrations and sampling
- • Hands-on product examination
- • Immediate order fulfillment
- • Educational workshops and seminars
- • Exclusive in-store promotions
- • Bulk order processing
- • Loyalty program enrollment
Visit Our Store
Find us in the historic center of Opava, Czech Republic.
Store Location
Address
Vital Naturals s.r.o.
Horní náměstí 69
746 01 Opava, Czech Republic
Phone
+420 553 01 66 16
Call ahead for personalized consultation
Store Hours
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Transportation & Parking
Public Transportation
- • Bus: Lines 1, 3, 5 stop at "Opava - Náměstí" (2 minutes walk)
- • Train: Opava Railway Station, then 10-minute walk or bus
- • Taxi services readily available in the area
Parking
- • Street parking available on Horní náměstí
- • Paid parking garage "Centrum" (5-minute walk)
- • Free parking available in designated areas (2-hour limit)
Accessibility
- • Wheelchair accessible entrance
- • Elevator access to upper floors
- • Accessible restrooms available
- • Staff assistance upon request