Shipping Policy
Fast, reliable, and secure delivery of your premium supplements worldwide. Learn about our shipping options and delivery timelines.
Shipping Coverage & Options
Vital Naturals provides comprehensive shipping services to customers worldwide, ensuring your premium supplements reach you safely and promptly. We partner with leading logistics providers to offer flexible delivery options that suit your schedule and location.
Domestic Shipping
Full coverage across the Czech Republic with next-day delivery options for major cities and 2-3 day delivery for remote areas.
European Union
Seamless shipping to all EU countries with customs clearance handled by our experienced logistics team.
International
Worldwide delivery to over 150 countries with tracked shipping and full insurance coverage.
Delivery Timelines
We understand the importance of timely delivery. Our estimated delivery times are based on your location and chosen shipping method.
Standard Delivery
5-7 Business Days
- Cost-effective option
- Tracked delivery
- Signature confirmation
- Insurance included
Express Delivery
2-3 Business Days
- Priority processing
- Real-time tracking
- SMS notifications
- Signature required
Next Day Delivery
Next Business Day
- Urgency delivery
- Direct courier
- Hourly tracking
- Phone confirmation
Processing & Cut-off Times
Order Processing
- 1
- 2
- 3
- 4
Cut-off Times by Service
Shipping Costs & Fees
Transparent pricing with no hidden fees. Free shipping available on qualifying orders to help you save more.
| Destination | Standard | Express | Next Day | Free Shipping |
|---|---|---|---|---|
| Czech Republic | €4.99 | €9.99 | €19.99 | €50+ |
| European Union | €8.99 | €16.99 | €29.99 | €75+ |
| Europe (Non-EU) | €12.99 | €24.99 | €49.99 | €100+ |
| North America | €18.99 | €34.99 | €69.99 | €150+ |
| Asia & Oceania | €24.99 | €44.99 | €89.99 | €200+ |
| Rest of World | €29.99 | €54.99 | €109.99 | €250+ |
Additional Fees
Free Shipping Promotion
Take advantage of our current free shipping offers:
- Auto-applied at checkout
Order Processing & Tracking
From order placement to delivery, we keep you informed every step of the way with comprehensive tracking and support.
Our Process
Order Confirmation
Instant confirmation via email with order details and estimated delivery date. All orders are verified for accuracy before processing.
Quality Check
Each supplement undergoes a final quality inspection. Temperature-sensitive items are packed with appropriate cooling materials when necessary.
Secure Packaging
Professional packaging ensures product integrity during transit. All shipments include tamper-evident seals and tracking labels.
Dispatch & Tracking
Active tracking begins immediately. You'll receive updates via email and SMS, including estimated delivery windows and carrier information.
Tracking Your Order
Order Received
Confirmation email sent
Processing
Quality check & packaging
Shipped
On the way to destination
Delivered
Package received
International Shipping
Expanding worldwide with expertise in international logistics, customs clearance, and regulatory compliance.
Documentation
- Complete customs documentation prepared by our logistics team
- Certificate of origin for duty-free shipments where applicable
- Ingredient listings and safety certificates
- Compliance with local regulations
Insurance
- Full replacement value coverage for all international shipments
- Protection against loss, damage, and theft
- Quick claims processing with 5-7 business day resolution
- Temperature monitoring for sensitive products
Tracking
- Real-time GPS tracking from dispatch to delivery
- Customs clearance notifications
- Estimated delivery time updates
Important Customs Information
What to Expect
- • Customs clearance typically takes 2-5 business days
- • Additional duties or taxes may apply based on destination
- • Recipients are responsible for any customs fees
- • Tracking information will update when customs clearance begins
Restricted Countries
- • Afghanistan, Iran, Iraq, North Korea
- • Syria, Cuba, Sudan, Belarus
- • Check local regulations for specific import restrictions
- • Contact our support for alternative shipping options
Special Considerations
We handle special shipping requirements with care and expertise to ensure your supplements arrive in perfect condition.
Temperature-Sensitive Products
- ✓ Refrigerated packaging with gel packs for temperature-sensitive supplements
- ✓ Temperature monitoring devices included in sensitive shipments
- ✓ Priority shipping required for temperature-sensitive items
- ✓
High-Value Orders
- ✓ Discreet packaging with no visible product information
- ✓
- ✓ Full insurance coverage automatically included
- ✓ Priority customer service for shipping inquiries
Delivery Restrictions & Policies
Business Hours
- • Monday - Friday: 9:00 AM - 6:00 PM
- • Saturday: 10:00 AM - 4:00 PM
- • Sunday: No delivery
- • Peak season hours may vary
Failed Deliveries
- • Up to 3 delivery attempts made
- • Package held at local depot for pickup
- • Redelivery scheduling available
- • Return shipping charges may apply
Special Services
- • Saturday delivery available
- • Scheduled delivery windows
- • Hold at location pickup
- • Business address delivery
Need Help?
Our shipping specialists are here to assist you with any questions about delivery, tracking, or international shipping requirements.
Phone Support
+420 553 01 66 16
Email Support
Business Hours
Mon-Fri: 9:00-17:00, Sat: 9:00-13:00
Company Information
Vital Naturals s.r.o.
Horní náměstí 69
746 01 Opava
Czech Republic
Quick Support
Email: [email protected]
Phone: +420 553 01 66 16
Hours: Mon-Fri: 9:00-17:00, Sat: 9:00-13:00