Cookie Policy
Understanding how we use cookies to enhance your experience on Vital Naturals
Introduction to Our Cookie Policy
At Vital Naturals, we are committed to providing you with the best possible online experience. This Cookie Policy explains what cookies are, how we use them on our website, and how you can manage your preferences. We believe in transparency and want to ensure you understand exactly how your data is being used to enhance your shopping experience.
Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, understand how you use our site, and improve our services accordingly. This policy applies to all users of our website, including visitors, registered customers, and wholesale partners.
By continuing to use Vital Naturals, you consent to our use of cookies as described in this policy. If you do not agree with our use of cookies, please review the "Managing Your Cookie Preferences" section below to learn how to opt out or adjust your settings.
Your Privacy Matters
We take your privacy seriously and only use cookies that enhance your experience while respecting your privacy preferences. All data collected through cookies is handled in accordance with our Privacy Policy and applicable data protection laws.
What Are Cookies?
Cookies are small data files that websites send to your device (computer, smartphone, or tablet) when you visit them. These files are stored locally in your browser and contain information that helps the website remember your preferences and recognize you when you return.
Think of cookies as small digital notes that websites place on your device to help them remember things about you. When you visit Vital Naturals again, your browser sends these notes back to our server, allowing us to provide you with a personalized experience.
How Cookies Work
- Your browser automatically stores cookies when you visit a website
- Each cookie contains specific information about your visit
- Cookies are sent back to the website on subsequent visits
- They enable personalized features and remember your preferences
Cookie Lifecycle
Creation
When you visit Vital Naturals, our server creates a cookie and sends it to your browser
Storage
Your browser securely stores the cookie data locally on your device
Retrieval
On return visits, your browser sends cookie data back to our servers
Expiration
Cookies automatically expire after their designated time period
Types of Cookies We Use
We use different types of cookies to provide you with the best possible experience on Vital Naturals. Each type serves a specific purpose and helps us understand how you interact with our website.
Essential Cookies
Always ActiveThese cookies are absolutely necessary for our website to function properly. They enable core functionality such as secure login, shopping cart functionality, and payment processing. Without these cookies, you would not be able to browse products, add items to your cart, or complete your purchase.
Examples include:
- • Session management for logged-in users
- • Shopping cart and checkout functionality
- • Security tokens for payment processing
- • Load balancing and performance optimization
Functional Cookies
User ChoiceThese cookies enhance your experience by remembering your preferences and choices. They enable us to provide you with personalized content, remember your language preferences, and offer improved customer service features based on your previous interactions with our site.
Examples include:
- • Language and region preferences
- • Recently viewed products
- • Saved wishlist and favorites
- • Customer service chat preferences
Analytics Cookies
User ChoiceThese cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website's performance, user experience, and identify popular products and services.
Examples include:
- • Google Analytics tracking for page views
- • Heat mapping to understand user behavior
- • A/B testing for website improvements
- • Conversion tracking and performance metrics
Marketing Cookies
User ChoiceThese cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of our advertising campaigns. These cookies may be used to build a profile of your interests and show you relevant advertisements on other websites.
Examples include:
- • Facebook Pixel for social media advertising
- • Google Ads remarketing campaigns
- • Personalized product recommendations
- • Newsletter subscription tracking
How We Use Cookies
To Enhance Your Shopping Experience
Shopping Cart Functionality
Cookies remember what items you've added to your cart, even if you navigate away from the page or close your browser. This ensures you don't lose your selections and can continue shopping seamlessly.
Account Management
When you log into your Vital Naturals account, cookies help maintain your session so you can browse our products without having to log in repeatedly for each page.
Personal Preferences
Cookies remember your preferences like currency selection, language, display options, and recently viewed products to create a personalized shopping experience.
To Improve Our Services
Website Analytics
We use analytics cookies to understand which pages are most popular, how long visitors stay on our site, and what products they're interested in. This helps us continuously improve our website.
Security and Fraud Prevention
Security cookies help protect your personal information and prevent fraudulent transactions by verifying your identity and monitoring suspicious activity.
Performance Optimization
Performance cookies help us optimize our website's loading speed and responsiveness, ensuring you have a smooth and fast shopping experience.
Cookie Storage Duration
Session Cookies
Automatically deleted when you close your browser. Essential for basic website functionality.
Persistent Cookies
Remain on your device for a specific period (1 day to 2 years) to remember your preferences.
Secure Cookies
Encrypted cookies used for sensitive information like login credentials and payment data.
Managing Your Cookie Preferences
You have control over how we use cookies on your device. You can manage your cookie preferences through your browser settings or through our cookie preference center. Below are your options for controlling cookie usage:
Browser Settings Control
Most web browsers allow you to control cookies through their settings. You can configure your browser to:
- Accept all cookies
- Block all cookies
- Alert you when cookies are set
Cookie Preference Center
Use our cookie preference center to customize your cookie experience:
- Enable/disable specific cookie types
- Review detailed cookie information
- Update preferences anytime
Browser-Specific Instructions
Google Chrome
Settings → Privacy and security → Cookies and other site data
Mozilla Firefox
Preferences → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Manage Website Data
Microsoft Edge
Settings → Site permissions → Cookies and site data
Important Considerations
- • Disabling essential cookies may prevent our website from functioning properly
- • Some features may become unavailable if you disable certain cookie types
- • Cookie preferences are stored in your browser and may not transfer across devices
- • We regularly update our cookie practices, so please check this page periodically
Third-Party Cookies
In addition to our own cookies, we may also use third-party cookies from trusted partners to enhance your experience and provide additional functionality. These partners help us analyze website traffic, understand user behavior, and deliver more relevant content and advertisements.
Our Trusted Partners
Google Analytics
Website analytics and performance tracking
Helps us understand how visitors interact with our website, which pages are most popular, and how long visitors stay on our site. This data helps us improve our website and provide better service.
Google Ads
Advertising and remarketing campaigns
Enables us to show you relevant advertisements on Google and other websites based on your interests and previous interactions with our site.
Facebook Pixel
Social media advertising and retargeting
Helps us measure the effectiveness of our Facebook advertising campaigns and allows us to show you personalized ads on Facebook.
Additional Services
Hotjar
User experience and heatmap analysis
Provides heatmaps and user behavior analytics to help us understand how users navigate our site and identify areas for improvement.
Stripe
Payment processing and security
Handles secure payment processing and fraud prevention for online transactions on our website.
Mailchimp
Email marketing and newsletter management
Helps us manage email subscriptions and send you relevant product updates and promotional content.
Your Privacy Rights with Third-Party Cookies
What we do:
- • Only work with trusted, reputable third-party providers
- • Ensure all partners comply with privacy regulations
- • Provide clear information about third-party cookies
- • Allow you to opt out of non-essential third-party cookies
What we don't do:
- • Sell your personal data to third parties
- • Share cookie data without your consent
- • Allow unrestricted access to your information
- • Use third-party cookies for unapproved purposes
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.
Why We Update This Policy
New Cookie Technologies
When we implement new technologies or services that use cookies
Legal Requirements
When privacy laws or regulations change
Business Changes
When we partner with new service providers or change our services
Enhanced Practices
When we improve our privacy and data protection practices
Stay Informed
How to Stay Updated
- Check this page regularly for updates
- Review the notification banner when significant changes are made
- Contact our support team if you have questions
Notification of Major Changes
When we make significant changes to our cookie practices that could affect your privacy, we will:
- • Display a prominent notification on our website
- • Send email notifications to registered users
- • Provide clear information about what has changed
- • Allow you to review and update your preferences
Contact Us About Cookies
If you have any questions about our Cookie Policy or how we use cookies, we're here to help.
Email Support
For general inquiries:
[email protected]For privacy concerns:
Privacy Team
Phone Support
Customer Service:
+420 553 01 66 16Business Hours:
Mon-Fri: 9:00-17:00
Sat: 9:00-13:00
Visit Our Office
Vital Naturals s.r.o.
Horní náměstí 69
746 01 Opava
Czech Republic
Quick Response Guarantee
We respond to all cookie and privacy-related inquiries within 24 hours during business days.